Announcing New Lucidiom Support Services!
We’re excited to announce that Lucidiom is once again directly providing all support for our product line – APM, Lab 50,
Photo Finale and the EQ printer. We take pride in providing the best resources to assist our customers 24/7.
Support Resources
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Online Knowledgebase & Documentation:
www.lucidiom.com/documentation
For tech support any time, use our frequently updated and searchable online knowledgebase. We love the wiki! We not only post info about setup, features, releases and tips, but we comb our call logs and post answers and instructions to the questions our customers call about most.
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Users’ Forum:
www.lucidiom.com/forum
The Users’ Group Forum is where Lucidiom customers can interact with Lucidiom staff and the rest of the Lucidiom community – ask questions, help answers others’, get an early scoop on the latest Lucidiom announcements.
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Direct Support:
Email: support@lucidiom.com
Online: www.lucidiom.com/support
Automated Call Center: 703.564.3400
Our dedicated, on-staff team is here to get your issue addressed quickly. Get in touch whichever way you’re most comfortable with – direct email, online, or voice message through our automated call tracking system.
All three methods allow us to route your issue to the best rep to help and provide us with your full customer information and history, without you spending time on hold or having to repeat information. You’ll get a response via email or phone, however you prefer. Our reps are online Monday – Friday, 9am-6pm (ET).
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